Patient FAQ2018-06-11T23:27:50+00:00

Patient Frequently Asked Questions

What do I bring to my appointment?

Please bring your photo ID, Insurance cards, your referral (if required by your insurance) and a list of your current medications. Your pupils will be dilated during your visit, so most patient prefer to also bring someone to drive them to and from their appointment.

What to expect during your visit?

Please allow up to 2 hours for your visit at Retina Associates. You may be asked to complete some informational paperwork. Be prepared to have your pupils to be dilated and for any diagnostic tests to be performed at the time of your visit. Please note that some emergency conditions may need immediate treatment by one of our physicians.

Do I need a Referral?

Your insurance plan may require you to obtain a referral from your primary care physician (PCP) in order for your visit to be covered. Please call our office at 630-571-1501 with your insurance information ready and we will be happy to assist you in determining if you are required to obtain one.

Do you take VSP or other vision plans?

No, we bill your medical insurance. Retinal conditions are considered medical conditions and therefore are billed to your regular health insurance provider.

Can I get my glasses prescription?

No, Retina Associates does not prescribe or measure you for glasses.

I received a bill, who can answer my questions?

Please feel free to call our Billing Department with any questions, concerns or to make a payment at 630-571-1501 ext. 110.