Patient Frequently Asked Questions
What do I bring to my appointment?
Please bring your photo ID, insurance card(s), your referral (if required by your insurance), and a list of your current medications. Your pupils will be dilated during your visit, so many patients prefer to bring someone to drive them to and from their appointment.
What to expect during your visit:
Please allow up to two hours for your visit at Retina Associates. You may be asked to complete some informational paperwork. Be prepared to have your pupils to be dilated and for any diagnostic tests to be performed at the time of your visit. Please note that some emergency conditions may need immediate treatment by one of our physicians.
Do I need a Referral?
Your insurance plan may require you to obtain a referral from your primary care physician (PCP) in order for your visit to be covered. Please call our office at 630-571-1501 with your insurance information ready, and we will be happy to assist you in determining if you are required to obtain one.
Do you take Vision Insurance plans?
No, we bill your medical insurance. Retinal conditions are considered medical conditions and therefore are billed to your regular health insurance provider.
Can I update my glasses or contact lens prescription?
No, Retina Associates does not prescribe or measure you for glasses or contact lenses.
I received a bill. Who can answer my questions?
Please feel free to call our Billing Department with any questions or concerns or to make a payment at 630-571-1501, ext. 110.